The Three Design Elements for Designing Platforms

| January 17, 2014 | 14 Comments

This article is #2 in an ongoing series on Platform Thinking. 

What does the traditional world of manufacturing have in common with the way networked platforms work? How can a basic understanding of factory design help us change the way we think about designing internet platforms, marketplaces and social networks?

I’ve written previously about the distinction between pipes and platforms. If you haven’t already read it, you must definitely check it out. It lays out many of the basic principles that underlie the strategies I discuss on this blog.

The fundamental shift, I believe, the world has seen, is the move from linearity to networks. Putting 3D printers and other recent maker movement trends aside, factory-based manufacturing has traditionally remained the same. And that’s what I refer to as Pipes, as captured by the graphic below:

 

Pipes

Pipes are characterized by the firm as the producer and a linear flow of value.

In contrast, Platform Thinking allows for users as co-producers. Value doesn’t flow linearly from a firm to the consumer. Producers and consumers are connected with each other over a network. The platform’s role, unlike a Pipe’s, isn’t production. The platform connects producers and consumers over a network and provides them the tools to interact with each other. It then uses data to match them with each other.

 

BUSINESS DESIGN FOR FIFTH GRADERS

Let’s look at business design at a very high level. At a fairly abstract, stratospheric level, the goal of business is the creation of value and the capture of some part of it to generate a profit.

If we get back to Pipe Thinking, and take the example of manufacturing, value is created in a factory or on an assembly-line.

The factory’s goal is value creation. 

The factory does this by setting up a set of value creating actions that add value on to the product.

There is an end-to-end process that is responsible for value creation.

But here’s the most important, yet obvious, bit. There is a unit of production and consumption which moves through these processes AND gathers the value that is added to it by the factory. Finally, in the hands of the consumer, this unit delivers value to the consumer.

We call it the product, the object that is manufactured in a plant. It’s the car running through Toyota’s assembly line or toothpaste tube getting filled out at Colgate-Palmolive.

This object is the basic unit of production and consumption in the industrial world. 

 

Value creation on a Pipe
So if we think of it, the design of a manufacturing plant goes about in the following manner:

  1. Start with the object you’re creating; the product.
  2. Lay out the steps required to create it (value-creating actions)
  3. Design the process that encapsulates this flow of action
  4. Design the factory (and organization) that can execute this process.

 

The factory design enables the process.

The process design enables value creation.

But all of this starts by first looking at the unit that is being created, determining what value needs to be created on it and designing the entire business in a way to facilitate that value creation.

It doesn’t work the other way round. You don’t start with building a factory and an organization and then deciding how you structure the process. Any change in the organization or factory infrastructure is started by a change in the process which is started by a change in the need for value creation (often because of customer feedback owing to which you tweak the product).

 

So… what?

So all this sounds great, you say! You just told us a bunch of obvious things using some fancy words. Where are we going with this?

I believe the fundamentals of business never change whether you’re in an agrarian economy, an industrial economy or an information economy. Let’s use what we already know from the above and figure how this applies to platforms.

Business design, as we just noted, doesn’t start with the factory, it starts with the unit that is produced. Unfortunately, in the design of a lot of networked platforms, we see the design process start from the factory i.e. the website or the app. That, instead, should be the last step in the design phase.

 

Let’s take a step back and get back to the Pipe:

Pipes

Now, let’s watch it change when we talk about Platforms:

Platforms

There are two key changes that happen as we move from pipes to platforms.

  1. The value creation shifts from inside the Pipe to outside the Platform.
  2. The producer role shifts from inside the Pipe to outside the Platform

 

These are the two fundamental shifts captured in all the talk about Open Innovation. And these are the two fundamental shifts we need to be aware of while designing platforms.

(Note: The platform can be the producer in many cases but most platforms will allow for external production in some way or the other.)

So let’s go about the job of designing platforms.

 

Introducing….

 

1) THE CORE VALUE UNIT

As in the case of Pipes, let’s start with the unit that is produced or consumed. This is the most interesting part. When we think of platforms or any form of internet businesses, we rarely think of what is being produced or consumed, we think of it in terms of a website or an app, or some other physical/visual manifestation. In actuality, since we’re talking about information businesses, the unit being produced and/or consumed should be content/information.

Masterslide.004

What is YouTube? A website? An app? A platform for the hosting (production) and viewing (consumption) of videos?

Kickstarter? A platform for the hosting (production) and backing (consumption) of projects!

Twitter? A platform for the creation (production) and consumption of tweets!

Etsy? A platform for selling (production) and buying (consumption) actual physical products leveraging information about them (listings)!

Uber? A platform for booking a car leveraging information (car availability) to match producers (taxi drivers) with consumers (taxi seekers)!

Irrespective of the actual exchange being physical or digital, the unit that powers the matchmaking of producer with consumers (on the platform) is an information unit.

Start with the unit! If you’re designing the Twitter for X, look at what the Tweet for X looks like.

If there is one thing that’s central to Platform Thinking, it’s this. Large platforms look clunky, you don’t know where to start. Start with the unit that is being produced or consumed – I like to call this the Core Value Unit – build out from there. More on this in one of my subsequent posts.

Start with the Core Value Unit!

 

2) THE INTERACTION

Great! So we started with the unit. What’s next?

In the case of Pipes, one moves from the unit to the process that adds value to the unit all through.

There’s one interesting difference between Pipes and Platforms though. Consumers don’t typically add value in real-time to this unit. They just consume. On platforms, consumers may add value as well. A creator may take a picture on Flickr but consumers may tag it. A creator may upload a video on Youtube but consumer votes determine how often it gets consumed. There are various ways in which consumers add value.

 

So what’s the counterpart of the process in Pipes? A set of actions involved in the creation and consumption of value?

I like to think of this as the Interaction. Every Platform has at least one Interaction.

Masterslide.005

Creator uploads video, Consumer watches it, votes upon it. This is the primary interaction of YouTube.

Creator starts a project, Consumer consumes it, backs it etc. The primary interaction on Kickstarter.

The interaction is essentially a set of actions required for the creation and consumption of Value Units on the Platform. (This is an incomplete view but I’ll get further into it in a subsequent post, to avoid detracting from the main point.)

Note that a platform may have multiple value units and multiple interactions but there will specifically be one that is core to the value proposition of the platform. YouTube is not a place where you go to create and consume comments, it’s a place to create and consume videos. In most cases, the Corea Value Unit and the Core Interaction are fairly obvious. In subsequent posts, we’ll look at a few cases where these are not.

 

3) THE PLATFORM

Finally, we come to the platform. Once you know the Core Value Unit and design the interaction as a set of actions, platform design is a lot simpler.

You’re just creating a network and an infrastructure that enables this interaction. 

Masterslide.006

Well, there’s a lot more depth there but for the purposes of this article (remember, we addressed this to fifth graders somewhere up there), the key point here is that platform design should start with the value unit, flesh out the interaction and then design the platform as a consequence. Not the other way round.

Even with platform design, one must distinguish between the system and the interfaces. YouTube is a complex system but has many different interfaces/functionalities for creators, viewers, brands, advertisers, media houses etc. on different channels like web and mobile.

The design of the interfaces should be true to the design of the system. And that is achieved when one starts by focusing on the value unit and the interactions it enables.

I’m going to be digging into this in detail over the next 2-3 months to lay out a detailed framework for designing and running networked platforms. I’d love to hear your thoughts first up, whether you agree or disagree.

 

THREE KEY PRINCIPLES

Let’s quickly recap the three key principles of platform design:

1) Platform design should start with defining the value that is created or consumed, the Core Value Unit.

2) The Core Value Unit should lead to the actions that enable the creation and consumption of that value.

3) Only in the last step should one go about designing the system and interfaces that enable those actions.

There is a fourth key element missing here, the role of data. I will be covering that in future posts. For this post, in particular, I wanted to focus on the contrast between pipes and platforms. The role that data plays on a platform is very unique to a networked world.

Everything old is new again! Hopefully, the magic lies in using the old to interpret the new!

 

To read the rest of the posts in this series, click here

 

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  • http://platformed.info/ Sangeet Paul Choudary

    Agree. The blockchain and the consequent ability to govern replication is one of the most important innovations of our time.

  • http://www.pointsandfigures.com/ pointsnfigures

    Bitcoin and the block chain could change the factory pipe production model.

  • http://platformed.info/ Sangeet Paul Choudary

    Good question. Yes, it’s a platform. Think of Quora. Someone asks a question, someone answers it and someone else takes that answer and puts it up on her Quora blog. Well, you have all three roles. I would think of the platform as the Producer here. The others are two different categories of consumers. But yes, in every way, this is a platform.

  • Dharmendra

    Hi Sangeet, great post! I’ve been thinking about this platform concept for a while now, and have a question.

    Say my platform has some producers and consumers. The consumers can augment their profile with platform offered content – the content can be anything relevant. Producers can request the creation of particular content, at which point it well be reviewed and generated only by the administrators.

    Does this still classify it as a platform?

    Thanks
    Dharmendra

  • http://platformed.info/ Sangeet Paul Choudary

    Eric, I wrote a follow up post to answer the question you raised here. Please have a look and let me know if that makes sense and answers the question you had. Thanks!

  • Eric

    Sorry I am totally unclear. I am reading your blog to understand those concepts, but still struggle to assimilate them and therefore to make myself clear… I am just confused when you re saying that “all platform businesses end up being information businesses” -> It is a very general view: Could you specify the different kind of information businesses? Can something as intangible as a doctor prescription be transformed into an information business ( healthtap.com)?…Many many thanks for your blog, and please do not answer if still unclear :) )

  • http://platformed.info/ Sangeet Paul Choudary

    I’m not sure I understand the question. What does data and information have to do with becoming a content provider? Could you explain?

  • Eric

    Do you mean that a platform needs now to become a content provider, like You tube is trying to become?

  • http://platformed.info/ Sangeet Paul Choudary

    Thanks Steve! More to come… and soon!

  • Steve

    Hi Sangeet, though a late start but you’re forgiven coz this post is very informative as it is insightful. Thanks & really waiting for the subsequent articles.
    Steve

  • http://platformed.info/ Sangeet Paul Choudary

    Thanks Jonathan! That’s precisely the idea and I’m glad this is proving useful. More to come.

  • Jonathan Chambers

    Sangeet, as I am someone who doesn’t have a formal education on internet businesses you do a really great job filling in the blurry pieces of the picture. I really thank you for your work, it really helps me. I did a terrible job of explaining what I was building the other day. I’ve started over from the very beginning and I’m glad to say it’s so much easier to explain. Because I was trying to explain a multi sided platform as a single platform it was really confusing to explain, but you have made it so much easier for me to understand what it is I’m actually building.

  • http://platformed.info/ Sangeet Paul Choudary

    Yes, but what you interact with on the platform is information. It’s a listing about a book or soap or whatever you’re buying. It’s information about the actual product: any information that the vendor’s put in there, all information that other users have put in there in the form of reviews and any information that the listing gathers over time based on how consumers interact with it (e.g. popularity etc.). The physical product delivery happens off-platform. Whatever happens on the platform is an interaction around an information object.

    In fact, from the point of view of the platform, you are also merely an information object, characterized by address, buying history, etc. which leads to the creation of other information (e.g. which clusters you fall into).

    The same applies to Uber. You’re actually ordering a car but the seed is availability of the car. That’s information.

    In the context of the internet, all platform businesses end up being information businesses.

  • Nick

    Are all platforms information businesses? What about Amazon, when I say, go buy a book, or a bunch of soap?